Due to the fact that we provide "Next Day Delivery" for several merchants until their stores close each day, our services are performed on a route which is determined on the date of service.

We ask that you schedule your services for a date when you can be available throughout the entire day.

Each morning we take the work orders we have received for that day and sort them according to several priorities including (but not limited to):

• Geographic Density
• Known Traffic Issues
• Merchant Opening Hours
• Size of Delivery
• Specific Customer Requests

We contact each customer or their designated contact person on the scheduled date of service between the hours of 8 AM and 10 AM to notify them of the scheduled time-frame for their service. We typically provide a two-hour time-frame to each customer during this call. This allows you to shop or schedule other activites during the remainder of the day.

If you have not heard from us by 10 AM on your scheduled date, please call.

Once this schedule has been determined and the customers are notified, we do everything we can to arrive within the scheduled time-frame provided for each job.

While we understand that many of our customers are busy, and still wish to receive delivery as soon as possible, our abillity to be in more than one place at a time is limited. We frequently receive conflicting requests for specific time frames or requests which cannot be reasonably met.

For these reasons we are typically unable to fulfill requests for delivery or other services to be performed at a specific time of day. We ask that you schedule your services for a date when you can be available throughout the entire day.

If you need notice of our arrival please be sure to tell our route planner during your confirmation call that morning.

We can work actively on the phone with you if you need to come home from work or another activity to meet us at your service address. We can provide you with up to 30 minutes notice of our arrival, or notification when we pick up your merchandise.

We try to be flexible with our customers. It is not uncommon for a customer to ask us to perform additional services while we are on-site, and we typically do attempt to perform the services that our customers need while we are on-site.

Please remember that our drivers are on a route.

If you are sure in advance that you will require furniture removal or other on-site services please note them on your work order or notify the route planner during your confirmation call. If too many requests or other circumstances have us running behind on our route we may not be able to perform any additional services that you request on-site.

Despite our best efforts, your actual time of service may vary from what we had planned when we contacted you in the morning.

• TRAFFIC!
• Damaged Items / Returns
• Delayed Response to Confirmation Calls
• Retailer / Merchant Issues Delaying Pick-Up
• Complications With Setup / Assembly

These issues and others can interfere with our ability to arrive at your site within the scheduled time-frame. Please be aware of this on those (rare) occurrences when we are unable to make our delivery window.

We will notify you immediately if it becomes apparent that your service window will fall outside of the time-frame we confirm with you in the morning.